Returns: Returns are accepted. There is a 60-day return period - You have 60 days to try it out. Send it back to us within the first 60 days and we’ll give you a refund. Buyer pays for return shipping. There is a 10% restocking fee. If you would like to start a return, simply contact us
and send us an email with your information.
You will be refunded for the machine you returned minus any shipping charges. We do not accept returned masks so please do not send your mask back to us. We do not refund shipping charges. You will be refunded for the condition of the machine you send back to us. For example, if you buy a new machine, and you use it and send it back for a refund - the machine is now a used machine so the refund will be based on used machine prices.
We will submit your refund back to the card or account we have on file that was used to make your purchase.
All orders ship immediately on same day. If you need to cancel the order, then you will need to ship it back to us. All returns are subject to a 10% restocking fee.
Overnight Shipping: All overnight shipments that are placed before 3pm ET on any business day will arrive the following business day. 3pm ET is the cutoff - orders placed after 3pm ET will go out the following business day and arrive the business day after that. Overnight shipments placed on the weekend will go out the next business day and be delivered on the following business day. We do not deliver overnights on Saturday or Sunday because these are not business days. Overnight orders placed before 3pm ET on Friday will be delivered on Monday. Overnight orders placed after 3pm ET on Friday will go out on Monday and be delivered on Tuesday.
Late shipments: We are not responsible for late shipments. Once we have handed your package to the shipping carrier - it is the shipping carriers responsibility to ensure your order is delivered on time. Please contact your shipping carrier if your order arrives later than expected.
International Shipping: We only ship within the United States and its outlying islands. All international orders will be shipped via USPS Priority Mail International. Note: We do not accept international returns
The Perfect CPAP
3500 Oleander Dr
Wilmington, NC 28403
Please do not send returns to this address. Please go to 'Contact Us' on our website and send us an email to start the return process.
You may place an order with us at any time on our website www.ThePerfectCPAP.com
Our online inventory is accurate. If you can add it to your cart, then we have it in stock. All orders ship immediately on the same day. All orders ship EXPEDITED with USPS Priority Mail - delivers in 2-3 business days. Overnight shipping is available - please see shipping options at checkout.
What do we offer that nobody else offers?
We are the ONLY clinic that programs the CPAP machines ourselves rather than requiring a prescription. We save our customers thousands of dollars in sleep study fees, doctors fees, and the discomfort and hassle of going through a sleep study. Read our 'rx' section at the top of our website to learn more.
If you know someone who snores, or wakes up choking or gasping at night, or wakes up feeling stiff or exhausted ,or with a headache, or who is morbidly obese, then these people are good candidates for a CPAP machine. Please recommend them to us.